Do you run a property maintenance company where you need to manage multiple properties, employees, and recurring tasks? Running a business can quickly become overwhelming with administrative work, but fortunately, there's a solution. With Lummi, you get an all-in-one property maintenance software solution that makes it easier to plan work and stay on top of daily operations.
One System for Your Entire Property Maintenance Business
Lummi brings together several of the essential features you need to run a property maintenance company.
Customer Management
Keep customer information and service agreements in one place.
Employee Scheduling
Assign employees and tasks across different properties.
Time Tracking
Record working hours directly against customer tasks.
Quoting
Create quotes for new and existing customers.
Quality Assurance
Record and manage complaints and deviations.
NPS
Collect feedback on customer satisfaction.
Customer Portal
Give customers access to digital self-service.
Route Planning (Add-on Module)
Plan travel between properties.
Stay on Top of Daily Operations in Your Property Maintenance Business
When you're responsible for multiple properties, employees, and service agreements, there are many moving parts to coordinate. Stairwell cleaning needs to be completed on time, shared areas need to be maintained, and your schedule needs to accommodate additional tasks that come up along the way.
With our property maintenance software, you can manage employee scheduling and tasks in one place. Assign tasks to employees, track their working hours, and easily adjust schedules if a customer cancels or an employee calls in sick.
Many property maintenance tasks are repeated weekly or monthly. That's why you can also set up recurring service tasks, ensuring that activities such as stairwell cleaning, property inspections, and maintenance are automatically included in your schedule.
If your employees visit multiple addresses throughout the day, you can also add our route planning module to account for travel time between properties.
Regular tasks in the plan
Stairwell cleaning
Every week
Property inspection
Every month
Extra task
Added the same day
Get Better Visibility into Working Hours and Service Agreements
It's not always easy to know how much time employees spend at individual properties, especially when they visit several customers throughout the day and only record their hours afterwards.
With Lummi, employees can track their working hours directly against tasks, allowing you to see how much time is spent on each customer.
For example, if a regular stairwell cleaning task is scheduled to take two hours but frequently takes three, you can quickly identify the difference. This allows you to adjust your scheduling or assess whether the service agreement is still financially viable.
This way, you not only gain control over employee working hours but also get better insight into how your company's time is spent across properties and customers.
Time used against time planned
Stairwell cleaning, Søndergade
150%
Property inspection, Parkvej
75%
Common areas, Havnegade
100%
Make Customer Follow-Ups and Quality Assurance Easier
Good property maintenance isn't just about getting tasks done. It's also about ensuring customer satisfaction and addressing any issues that arise.
For example, if a housing association complains about inadequate cleaning, it's important that the request doesn't get lost among emails, phone calls, and other daily tasks.
With our quality assurance module, you can manage complaints and deviations in one place, giving you a clear overview of what needs to be followed up on. You can also collect customer feedback and gain valuable insight into how customers experience the services they receive.
At the same time, you can give customers access to our digital customer portal, where they can use relevant self-service features. This can reduce the time spent handling repetitive requests and make collaboration with housing associations, property managers, and other customers easier.
A complaint from a housing association
1
The complaint is registered
In one place
2
The follow-up is planned
With someone responsible
3
The customer answers NPS
After the visit
Questions we usually get
What gets asked before the first demo.
Can regular tasks such as stairwell cleaning be planned automatically?
Yes. Create them as recurring tasks, and they are part of the plan every week or month.
Can employees log their time on the task?
Yes. Hours are logged directly on the task, so you can follow the time used per property and customer.
Is route planning part of the system?
Route planning is an add-on module. It takes the driving time between properties into account when employees have many addresses in a day.
How do we handle a complaint from a customer?
Complaints and deviations are registered in the quality assurance module, so you can see what needs following up. You can measure customer satisfaction with NPS.
Shall we show Lummi with your own properties?
Create an environment with your own brand, or call and we will go through planning, time and quality in half an hour.
