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Quality Assurance: Take Control of Quality with Lummi

Go through the inspection on site with a checklist, smileys and photos. Lummi works out the score, makes the report once the inspection is completed, and sends it to the customer as a link that needs no login.

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Inspections 186

#CustomerLocationInspectorProgressStatusStartedCompletedReportOpened
186BageriButikkenEmma100% Completed 16/10/2026 14:29:0016/10/2026 14:41:00Generated-
185TandlægeKlinikkenEmma100% Completed 16/10/2026 11:08:0016/10/2026 11:19:00Sent16/10/2026 15:02:00
184Kontorfællesskab2. salMikkel60% In progress 16/10/2026 10:06:00---
183AndelsboligforeningOpgang 1-4Mikkel100% Completed 16/10/2026 09:47:0016/10/2026 09:58:00Generated-
182SkoleIndskolingenSara0% Draft 16/10/2026 08:15:00---
181DyrlægeDyreklinikkenSara100% Completed 15/10/2026 15:26:0015/10/2026 15:35:00Sent15/10/2026 18:40:00
180FysioterapeutTræningssalenJonas100% Completed 15/10/2026 13:42:0015/10/2026 13:51:00Sent16/10/2026 08:04:00
179EjendomsadministratorOpgang 3Jonas100% Completed 15/10/2026 12:19:0015/10/2026 12:30:00Generated-
178BageriButikkenEmma40% In progress 15/10/2026 10:29:00---
177BørnehaveStuehusetSara100% Completed 14/10/2026 14:04:0014/10/2026 14:16:00Sent14/10/2026 17:47:00
176TandlægeKlinikkenMikkel0% Draft 14/10/2026 08:25:00---
175Kontorfællesskab2. salJonas100% Completed 13/10/2026 15:52:0013/10/2026 16:05:00Sent-
174AndelsboligforeningOpgang 1-4Emma100% Completed 13/10/2026 09:55:0013/10/2026 10:07:00Sent13/10/2026 11:55:00
173DyrlægeDyreklinikkenMikkel100% Completed 12/10/2026 13:10:0012/10/2026 13:24:00Generated-

Try it: switch tabs or search for a customer or a location. The customers, locations and inspectors are made up.

The inspection is gone through point by point, at the customer

The inspector opens the inspection in the browser, on the phone too, and gives every point a smiley: not acceptable, acceptable or good, or not applicable. Every point takes a comment and photos, and the score is worked out as they go. Try rating the points and completing the inspection.

  • The score is the average of the rated points. "Not applicable" is left out.
  • A comment and photos on every point, so the report shows what was seen.
  • The inspection can only be completed once every required point is answered, and then the answers are locked.

Butikken In progress

Bageri · Inspector: Emma · Started: 16/10/2026 14:29:00

Checklist points

2 of 4 answered

75% Overall score

Shop floor
2 of 2 answered

Are the floors and skirting boards clean? *

Look along the walls and under the counter.

Score: 100%

2

Are the counter and the glass free of fingerprints? *

Score: 50%

1
Staff room
0 of 2 answered

Are the bins emptied and the bags replaced? *

Not answered

0

Is the kitchenette wiped down?

Not answered

0
Missing required points.
Uploaded photos
IMG_4821.jpeg 248 KB · 16/10/2026 14:34:00
IMG_4822.jpeg 312 KB · 16/10/2026 14:34:00
IMG_4825.jpeg 276 KB · 16/10/2026 14:37:00

Inspection overview

In progress
Customer
Bageri
Location
Butikken
Inspector
Emma
Template version
3

Additional comments (Info for inspector)

Check behind the bread racks as well, the customer asked for it.

This field is read-only and cannot be edited here.

Report and tracking

Generated
-
Sent
-
Opened
-
Completed
-

Share report

Not ready

Issued report links expire automatically after 30 days.

The report is ready when the inspection is completed

When the inspection is completed, Lummi makes the report as a PDF with the score, the answers, the comments and the photos. It goes to the customer or an employee as a link by email or SMS, and you can see when it was sent and when it was first opened.

  • The recipient opens the report without a login, and the link expires after 30 days.
  • Issue a new link and the old one stops working.
  • Release the report to the customer portal, so the customer can find it among the other released reports themselves.
From inspection to customer

  1. The inspection is completed

    The answers lock

  2. The report is made

    As a PDF

  3. The link is sent

    By email or SMS

  4. The customer opens it

    The time is kept

The agreed number of inspections is kept

Put on the customer how many inspections a year have been agreed, and Lummi keeps track of when the next one is due. When an inspection is overdue, a reminder can go out, and the visits can book themselves into the calendar if you switch it on.

  • Inspections a year set per customer.
  • A reminder when an inspection is overdue, with the recipient and text you choose.
  • Due visits can be booked for a group of employees well ahead of the deadline.
Next inspection per customer

  1. Housing association

    4 days overdue

  2. Dentist

    28/10/2026

  3. School

    12/11/2026

  4. Bakery

    03/12/2026

And the rest of quality assurance

What does not need a paragraph, but is used on every inspection.

  • Your own checklists

    Build templates with sections and points, guidance for the inspector and required points. Besides smileys, a point can be text, yes/no, a number, a rating from 1 to 4, a choice or a photo requirement.

  • A template per location

    Give a location its own default template, so the right checklist is picked when the inspection is started.

  • A note for the inspector

    Write a note when the inspection is created, such as what the customer asked to have looked at. It stands on the inspection and in the report.

  • Every inspection in one list

    See the status, the progress, the report and when it was opened, and filter on customer, location, inspector and date.

  • Everyone sees their own

    An employee sees the inspections assigned to them, and is told in the system when a new one comes in.

  • From complaint to inspection

    If you have the ticket system too, a complaint by email can become a complaint case with an inspection attached in one step.

Questions we usually get

What gets asked before the first demo.

Can the inspection be done on a phone?

Yes. The inspection opens in the browser on the phone, and photos are taken and uploaded straight to the point. There is no app to install.

Does the customer need a login to see the report?

No. The report is sent as a link by email or SMS, which opens without a login for 30 days. If the customer has access to the customer portal, you can release the report there too.

How is the score worked out?

A smiley gives 0, 50 or 100 percent, and a rating from 1 to 4 is turned into a percentage the same way. The score is the average of the rated points, and points set to "not applicable" are left out.

Can we use our own checklist?

Yes. You build the templates yourselves with the sections and points you check today. Call us, and we can start from the form you use now.

Shall we show quality assurance with your own checklist?

Create an environment with your own brand, or call and have an inspection shown from start to report in half an hour. Bring your current form along.

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