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Customer statements

See what each customer gives in contribution margin: what was invoiced against the hours, the goods, the equipment and the complaints. Lummi works it out from what you already register, for the whole year or one month at a time.

Free demo +45 43 14 40 50

Customer statements

What each customer gives us in contribution margin (DB): invoiced against hours, goods, complaints and equipment. Every row is the customer's own statement.

Year2026 (YTD)

2026 · All customers - every customer with activity · 12 customers with numbers

Hours7.174,92343 DKK invoiced per hour
Invoiced2.460.000 DKK2.418.000 services · 42.000 goods
Costs2.072.985 DKK1.901.357 labour · 73.378 int. goods · 25.000 equipment · 17.000 other · 56.250 complaints
Contribution margin (DB)387.015 DKK15,7 % margin
Complaints7556.250 DKK

Per customer · 2026

Skole C000412 1.915,04 639.000507.48618.58214.500 8.250 (11) 548.818 90.182 14,1 %
Ejendomsadministrator C000187 1.018,89 328.000270.0058.8028.500 14.250 (19) 301.557 26.443 8,1 %
Kontorfællesskab C000233 694,11 257.500183.9416.8462.500 2.250 (3) 195.537 61.963 24,1 %
Børnehave C000318 595,79 217.000157.8846.3592.000 1.500 (2) 167.743 49.257 22,7 %
Fitnesscenter C000276 · termination in progress 753,78 194.000199.7527.8246.500 14.250 (19) 228.326 -34.326 -17,7 %
Andelsboligforening C000145 644,86 182.000170.8894.8904.500 9.000 (12) 189.279 -7.279 -4 %
Advokatkontor C000361 1 warning on this customer's statement 382,09 175.500101.2544.4031.000 0 (0) 106.657 68.843 39,2 %
Bageri C000102 371,49 145.00098.4445.8681.500 1.500 (2) 107.312 37.688 26 %
Dyrlæge C000254 293 114.00077.6453.4251.000 750 (1) 82.820 31.180 27,4 %
Tandlæge C000119 215,37 98.00057.0752.9340 0 (0) 60.009 37.991 38,8 %
Fysioterapeut C000293 185,62 79.00049.1892.4470 750 (1) 52.386 26.614 33,7 %
Frisør C000208 · terminated 104,88 31.00027.7939980 3.750 (5) 32.541 -1.541 -5 %

Try it: pick a month, a customer or a status, click a month in the overview on the right, or sort by DB. The customers, customer numbers and amounts are made up.

The contribution margin per customer, without a spreadsheet beside it

The hours are the approved registrations, the invoiced amount is what has been handed to invoicing, and the costs are worked out from your own rates. Lummi takes one from the other and shows the DB and the margin for every customer and for all of them together.

  • The hours cost is worked out with a rate per task type and one rate for extra work.
  • Internal goods, equipment, transport and other costs on the customer are counted.
  • Complaints cost a fixed price each, so they show on the bottom line.
From invoice to contribution margin

  1. Invoiced

    Services and goods

  2. Less the hours

    Approved hours × rate

  3. Less goods and equipment

    The lines on the customer

  4. Less complaints

    Count × fixed price

  5. Contribution margin

    In kroner and percent

The whole year, one month or one customer

Pick the year, the month, the customers and the status. The months beside the table always show the whole year for the customers picked, so it is easy to see when a customer started to cost money. Sort by DB, and the customers losing money stand together.

  • Every column sorts, from hours and invoiced to complaints and margin.
  • Click a month to see it, and click it again to go back to the whole year.
  • Show the hours planned for the rest of the period beside the ones done.
DB month by month for one customer

  1. October

    -2,895 DKK

  2. September

    -4,379 DKK

  3. August

    -6,886 DKK

  4. July

    3,249 DKK

The customer's own statement, with the rows behind the numbers

Every customer has a statement of its own: hours per task type, month by month with planned and approved hours, the invoiced amount by source, complaints and goods. Pick a month, and the single rows stand under the numbers, the hours with the name of the employee.

  • Revenue invoiced outside the system can be typed in, so the customer adds up.
  • An invoice line that does not belong can be left out of the statement, with a reason.
  • When a rate is missing, the customer gets a warning, so the costs do not look lower than they are.
Margin per customer in the year

  1. Dentist

    39%

  2. Bakery

    26%

  3. School

    14%

  4. Fitness centre

    -18%

And the rest of the customer statements

What does not need a paragraph, but makes the numbers worth trusting.

  • Your own rates

    Set the hours cost per task type, the rate for extra work and the price per complaint once, and Lummi uses them on every customer.

  • Costs on the customer

    Materials, equipment, transport, subcontractors and other costs, as a one-off amount or every month until an end date.

  • Built on your invoicing

    Tasks, subscriptions, goods, orders and accepted quotes count once they have been handed to invoicing.

  • Revenue from elsewhere

    When something was invoiced somewhere else, the amount can be typed in on the customer, so the contribution margin is right.

  • The customer's status too

    Filter on customers, inactive ones, ones being terminated and terminated ones, and see the status beside the customer number.

  • Only for those who should see it

    The customer statements take a permission of their own and two-factor login, and each user only sees the customers they already have access to.

Questions we usually get

What gets asked before the first demo.

Where do the numbers come from?

The hours are the approved registrations, and the invoiced amount is what has been handed to invoicing from the system. The costs are worked out from your rates and the lines you put on the customer. Nothing has to be typed in twice.

Is the employees' actual pay used?

No. The hours cost is worked out with a rate per task type that you set yourselves, so it can hold pay, pension and holiday pay. A missing rate is not counted as 0. The customer gets a warning instead.

How do the complaints count?

Every complaint costs a fixed price that you set yourselves, whether it was justified or not. It is put in the month it happened.

Who can see the customer statements?

Only users with the permission for customer statements and two-factor login switched on, and only for the customers they may already see. Changing costs and revenue takes one more permission.

Shall we see what your customers give?

Create an environment with your own brand, or call and have the customer statements shown in half an hour. Bring your hourly rates along, and we can start from them.

Free demo +45 43 14 40 50