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Ticket system with AI

Every mail from your customers in one shared inbox, attached to the customer it came from. AI reads the thread, sums it up, finds similar cases and drafts the reply, but it is always you who presses send.

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5 Unresolved

#20920 Vinduerne i opgang 3 blev ikke pudset

Ejendomsadministrator · Anna · waiting on us

Matched by: Known contact
Replies come back to eksempel@eksempel.dk and go out from eksempel@eksempel.dk

Customer writes in Danish (Dansk)

Anna14/10/2026 07:06:123 hours ago

Hej.

Vinduerne i opgang 3 blev ikke pudset ved besøget i tirsdags, og et par beboere har spurgt til det. Opgang 1 og 2 ser fine ud.

Kan I nå at komme forbi inden fredag?

Anna

Ejendomsadministrator

12 34 56 78

eksempel@eksempel.dk

To eksempel@eksempel.dk

Try it: open a ticket, get a summary, find similar cases and let AI write a draft. The customers are made up, and nothing is sent.

AI writes the draft, you send the reply

With one click, AI writes a reply from the thread, in the customer's language. It lands in the field as a draft you read and correct before it is sent. If the price or the date is not in the thread, AI does not guess: it leaves a placeholder and asks you to fill it in.

  • Improve my text, make it shorter, or draft the reply from a short instruction.
  • Internal notes are read along, but never quoted to the customer.
  • Nothing is sent automatically. A person always presses send.
From mail to reply

  1. AI reads the thread

    The latest messages

  2. The draft lands in the field

    With placeholders for the unknown

  3. You correct and send

    Only then does it go out

An overview of the thread, and of what happened before

A long thread becomes a summary of a few lines, with the open points and the customer's mood. Ask for similar cases, and the system looks through earlier complaints and tickets, and AI keeps the ones about the same problem, with a line on why.

  • The summary is written in your language, whatever language the thread is in.
  • Similar cases only searches what the person asking may open.
  • Mail addresses and phone numbers are masked before the cases are sent to AI.
Similar cases, checked by AI

  1. Ticket: stairwell left out

    Same address

  2. Complaint: windows not cleaned

    Same customer

  3. Ticket: new gate code

    Left out

Answer the customer in their own language

The inbox can tell which language the customer writes in, and the reply is set to go out in the same language. Translate a mail into your own language with one click, or write the reply in yours and see it translated before it is sent.

  • The translated text is shown beside your own, so you can check the meaning.
  • Quotes and forwarded mails always carry the original text.
  • The translation runs on the engine you choose, DeepL for example.
A mail in English

  1. The language is recognised

    When the mail arrives

  2. You read it in Danish

    With one click

  3. The reply goes out in English

    Written in Danish

And the ticket system under all of it

The shared inbox the AI is built on, with the customers and the cases in the same system.

  • Divisions and shared addresses

    Gather several addresses in one division, support or bookkeeping for example, with an owner, a status and tags on every ticket.

  • Attached to the right customer

    The mail is attached to the customer from known contacts, domains and CVR numbers, and the system remembers when you attach a sender by hand.

  • From mail to complaint

    Raise a complaint straight from the thread with the customer and the mail filled in. AI can suggest the category, but you save it.

  • Rules that sort for you

    Assign, tag, move or escalate on the sender, the subject and the content. AI can answer yes or no to whether a mail is urgent or a complaint, for example.

  • Internal notes

    Write to your colleagues in the same thread. Notes are never sent to the customer.

  • The customer's earlier conversations

    See the other conversations with the customer and the whole history of the ticket, so a colleague can take over.

Questions we usually get

What is asked before the first demo.

Does AI send replies to customers by itself?

No. AI only writes drafts, and they land in the field for a person who reads, corrects and presses send. Nothing goes out automatically.

Can we turn AI off?

Yes. AI is off until you turn it on, and drafts, summaries, similar cases and translation can be turned on one at a time. The inbox works fine without.

What is sent to AI?

Only what the task you ask for needs: the thread for a draft or a summary, and the mail you want translated. Call us, and we will go through which provider your data goes to and how it can be kept in the EU.

Can we keep our mail addresses?

Yes. Mail to your own addresses can be fetched from Microsoft 365 or forwarded to the inbox, and replies go out from the same address.

Shall we show the ticket system in your own environment?

Set up an environment with your own brand, or call and have it shown in half an hour. Feel free to bring a few of your own mails.

Free demo +45 43 14 40 50