Frequently asked questions about Lummi

Yes. Your data is treated as confidential.

The information you record in Lummi is used to deliver and support the platform, and it is not made available to other Lummi customers.

Information about, for instance, your customers, employees, prices, jobs and operations is treated as confidential company information.

You do.

Lummi Systems provides the platform and processes data as part of delivering Lummi. Your company data remains yours.

Not by default.

Our support staff have no standing access to your solution. If we need access in connection with a support case, the customer grants it with a support code.

That means you control when Lummi Support has access to your solution.

A support code is a secure way of giving Lummi Support temporary access to your solution when you need help.

That way our support team never needs permanent access to your company account.

Yes. Lummi is built with transparency and traceability in mind.

When support access is granted, the customer can see the actions carried out in connection with the support.

Lummi Systems works with Simple Solutions IT on the technical development and operation of the platform.

Access to the underlying database is limited to relevant and authorised people at our technical partner, and only where it is necessary for technical operation, maintenance, security or fault handling.

Ordinary Lummi Systems employees have no standing access to customer databases.

No. One customer cannot reach another customer's information through Lummi.

No. Your customer lists, prices, employee records, jobs and other business data are not used for competitive or unrelated purposes.

We know that Lummi can hold some of the most important information in your company. That is why we treat it as confidential.

Lummi is built so that our customers can use the platform in line with applicable data protection rules.

When Lummi Systems processes personal data on behalf of a customer, it is done on the basis of our data processing agreement.

Each customer remains responsible for making sure that their own use of personal data in Lummi is lawful.

Yes. Lummi Systems provides a data processing agreement governing our processing of personal data on behalf of the customer.

It sets out, among other things, our obligations, security, confidentiality and the use of relevant sub-processors.

It depends on how the company uses the platform.

Lummi can hold information about employees, customer contacts, work plans, jobs, quality checks, tickets and anything else the company chooses to record.

Customer data is stored as part of Lummi's technical infrastructure and handled together with our technical partner, Simple Solutions IT.

The details of the actual hosting, data location and any sub-processors are set out in our current data processing agreement.

Lummi has procedures for secure operation and for protecting the platform's data.

The specific procedures for backup, retention and restoration are managed as part of the platform's technical infrastructure.

If a technical incident occurs, Lummi Systems and our technical partner work to identify and resolve it as quickly as possible.

For significant incidents we pass the relevant information on to the customers affected.

Lummi Systems has procedures for handling security incidents.

If an incident involves personal data, it is handled in line with applicable data protection rules and our data processing agreement, including notifying the customers affected where relevant.

You can contact Lummi Support if something is not working or you have a question about the platform.

Many questions can be answered without access to your solution. If we need to look closer at the problem, you can give us access with a support code.

No. You should never hand your personal password to Lummi Support.

Where access is necessary, Lummi's support function and support code are used instead.

Ordinary support access happens once the customer has approved it with a support code, and the customer can see the actions carried out in connection with the support.

What can be exported depends on the individual features and data types in the platform.

If you want help getting your data out - when changing system or closing the account, for instance - Lummi Support can help work out the options.

On termination, data is handled and deleted in line with our current subscription terms, our data processing agreement and applicable data protection rules.

Lummi is built for companies where the system can hold central information about customers, employees, finances and day-to-day operations.

So we do not think our own employees should simply be able to look around in a customer's solution.

Our starting point is a simple one: access has to be necessary, controlled and transparent.

When our support needs access, the customer grants it. When we do something in connection with the support, there has to be transparency about it.

Your company. Your data. Your control.