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An AI assistant that knows your customers

The assistant in Lummi answers questions about customers, tasks, hours, complaints and prices from what is recorded in the system. Write in Danish or English, and get the answer with links to what it is based on - without building a report first.

Free demo +45 43 14 40 50

Assistant

Ask about your own customers, tasks, hours, complaints and prices - in Danish or English. Answers come only from what is recorded in the system.

Try it: pick a question or write your own. The demo is pre-scripted with invented customers and figures - the real assistant looks things up in your own data.

Answers from your own data - not from the internet

The assistant knows nothing about your company up front. Everything it says about a customer, a price, a complaint or an hour comes from a lookup in the system, and when it cannot find it, it says so rather than guessing.

  • Answers link to the customer, the complaint or the task they are based on.
  • No estimates, averages or projections when the figure is not recorded.
When you ask a question

  1. The question is read

    In Danish or English

  2. The assistant looks it up

    Customers, tasks, hours, complaints

  3. The answer is written

    Only from what was found

It only sees what you are allowed to see

Every lookup runs with your own permissions. A planner can ask about tasks and hours without getting the customer’s accounts through the back door, and a figure that is withheld is reported as no access - never as zero.

  • Accounts and payroll require two-factor sign-in, in the assistant too.
  • Conversations are kept in an audit log along with the lookups that were made.
What the assistant may look up for a planner

  1. Customers and locations

    Access

  2. Tasks and hours

    Access

  3. The customer’s accounts

    No access

Changes only with your approval

The assistant can do more than answer. It can create a task, book a follow-up or draft a quote from meeting notes - but it always shows a card with what will be saved before anything happens.

  • Nothing is written until you press Confirm.
  • Quotes are only ever drafts, and mails only go to the customer’s own contacts.
When you ask for a change

  1. Book a follow-up with Hotel Marina

    Written in the chat

  2. The assistant shows a card

    Customer, date and owner

  3. You press Confirm

    Only then is it saved

And the rest of what the assistant does

What does not fill a section of its own, but saves a lookup or a spreadsheet every day.

  • A customer brief before the meeting

    One question gives an overview of prices, visits, hours, complaints, open cases and quotes on the customer.

  • A CSV from one question

    Ask for a list of customers or complaints, and get one file to download rather than rows in the chat.

  • Complaints and repeat problems

    Who complains the most, about what, and whether it is the same as last time - per customer, per employee and month by month.

  • Hours against budget

    Budgeted against approved hours month by month at a customer, and one employee’s hours split by month, customer or task type.

  • Answers from your documents

    With document reading switched on, room directories, contracts and the staff handbook can be searched, and the answer cites the page in the PDF.

  • Sales and pipeline

    Which deals are warm, which are missing a next step, and what the forecast looks like.

Questions we usually get

What gets asked before the assistant is switched on.

Can the assistant make up figures?

It is built to answer only from lookups in the system. When a price or an hour is not recorded, it says so rather than guessing, and the answer links to what it is based on. As with anything AI-generated, you should still check material figures before using them.

Can it change anything in the system?

Only when you approve it. When the assistant wants to create a task, book a follow-up or draft a quote, it shows a card with what will be saved, and nothing happens until you press Confirm. Quotes are always just a draft.

Can every employee see everything through the assistant?

No. Every lookup runs with the permissions the person asking already has. A figure you have no access to is reported as no access - never as zero. Accounts and payroll also require two-factor sign-in.

Do we have to write in English?

No. The assistant answers in the language you write in, Danish or English. That also makes it useful for colleagues whose first language is not Danish.

Shall we show you the assistant?

Set up an environment with your own brand, or call and have the assistant shown to you in half an hour. We will also tell you if it is not what you are missing.

Free demo +45 43 14 40 50