Skip to content
+45 43 14 40 50Free demo

Customer Portal: Give Your Customers Easy Access to Self-Service

Give your customers the ability to find information and submit requests on their own, without you having to spend time answering every email or phone call. With our customer portal, your customers get access to digital self-service features that make it easier to stay in touch and collaborate on day-to-day services. The customer portal is part of our all-in-one platform for service companies, where you can manage customers, employees, and tasks in one place. This means less administration for you and an easier everyday experience for your customers.

Free demo +45 43 14 40 50

5 Unresolved

#20920 Vinduerne i opgang 3 blev ikke pudset

Ejendomsadministrator · Anna · waiting on us

Matched by: Known contact
Replies come back to eksempel@eksempel.dk and go out from eksempel@eksempel.dk

Customer writes in Danish (Dansk)

Anna14/10/2026 07:06:123 hours ago

Hej.

Vinduerne i opgang 3 blev ikke pudset ved besøget i tirsdags, og et par beboere har spurgt til det. Opgang 1 og 2 ser fine ud.

Kan I nå at komme forbi inden fredag?

Anna

Ejendomsadministrator

12 34 56 78

eksempel@eksempel.dk

To eksempel@eksempel.dk

Customers, employees and tasks are made up.

Bring Customer Requests and Self-Service Together in One Place

A customer portal allows you to offer customers a digital gateway to their relationship with your company. With our customer portal, you can integrate self-service features with the rest of your customer management processes. This allows you to benefit from:

  • Digital self-service:

    Give customers access to the portal's available features.

  • A central customer access point:

    Make it easier for customers to find the right way to contact your company.

  • Less manual administration:

    Reduce the need to handle simple customer requests individually.

  • More streamlined collaboration:

    Create more structured communication between your company and your customers.

  • Integration with customer management:

    Keep your customer portal closely connected to the information and workflows you manage in Lummi.

Make It Easier for Your Customers to Work with You

When you run a service company, customer service often involves handling many small requests.

  • One customer wants information about their service agreement. Another needs to contact you about a task. A third wants to make changes to your working relationship. If every request has to be handled by phone or email, it can quickly take time away from other important tasks.
  • With a digital customer portal, you can create a central point of contact where customers can access relevant self-service options. This can make collaboration easier for both you and your customers.
When a customer needs something

  1. The customer logs in

    To the customer portal

  2. Finds the information

    Without calling

  3. Writes to you

    When it is needed

Spend Less Time on Repetitive Customer Requests

If you run a property maintenance company with many regular customers, you're probably familiar with the numerous questions about service agreements and work assignments that can come in throughout the week.

  • When you have to look up information and respond to every request manually, it can quickly take time away from other important tasks.
  • With a customer portal, you can bring relevant information and self-service options together in one place, making it easier for customers to find what they need. This reduces unnecessary administration and gives you more time to focus on customers who need personal assistance.
Requests over a week

  1. A question about the agreement

    Self-service

  2. A request for a change

    Written in the portal

  3. An urgent problem

    Personal help

Give Your Customers a More Professional Experience

Good customer service isn't just about the quality of the work you deliver. It's also about how easy it is to do business with your company. If customers have to call or send an email every time they need information, even simple questions can create unnecessary hassle.

  • A digital customer portal can make it easier for customers to contact your company and use the self-service options you provide. This creates a more seamless customer experience and can help strengthen your working relationships.
Working together, seen by the customer

  1. One way in

    To the whole relationship

  2. The same information

    As the office sees

  3. Answers in one place

    No long e-mail threads

Questions we usually get

What gets asked before the first demo.

What can customers use the customer portal for?

Customers get one way in to working with you. There they can use the self-service options you make available and contact you about their tasks.

Is the customer portal connected to the rest of Lummi?

Yes. The portal is part of the same platform as customer management, planning and employees, so customers see the information you already work with.

Does the customer portal suit property maintenance and cleaning?

Yes. It is made for service companies with many regular customers, where a large share of the requests are about agreements and tasks.

Can we try the customer portal before we decide?

Yes. Create a free trial environment, or call us and we will show the portal in your own environment.

Shall we show the customer portal in your own environment?

Create an environment with your own brand, or call and we will show the portal and the rest of the platform in half an hour.

Free demo +45 43 14 40 50